VAT will be added automatically during the purchase process. This will be repaid by us in full if we receive a signed declaration stating that you wish to claim VAT exemption (zero rating) as the product is needed to assist with your long term chronic disability. This form needs to be returned to us WITHIN 14 days from date of order.


V.A.T. Exemption Form

Mobility Zone Ltd must receive this form before any VAT can be credited back to you.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT - reliefs for disabled people or contact the Cutoms & Excise National Advice Service on 0845 010 9000 before signing the declaration.

I (full name) .................................................................................................................... of (address) ................................................................................................................. ................................................................................................................. Tel.No. .................................................................................................... declare that I am chronically sick or have a disabling condition by reason of: (give full and specific description of your condition); ................................................................................................................. ................................................................................................................. and that I am receiving from Mobility Zone Ltd:* the following goods which are being supplied to me for domestic or my personal use ................................................................................................................. ................................................................................................................. and I claim relief from value added tax .................................................................................................................................. (Signature) ...................................................................................................................................(Date) * There are penalties for making a false declaration. If you are in doubt you can obtain advice from any local VAT office.

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We are official dealers for all of the products that we supply and offer the goods with the normal manufacturer's parts warranty, typically 12 months, subject to the exclusions detailed below.

In addition, for all major mobility products i.e. mobility scooters, riser-recliners, bath lifts we also cover the labour costs associated with repairs under the warranty, subject again to the exclusions below.

General warranty exclusions:

- Parts which need adjustment, re-setting, replacement or repair due to abuse, fair wear & tear or to suit the individual needs of the user i.e. tyres, lap belts, bulbs, plastic shrouds and upholstery (damaged post receipt) , motor bushes, normal battery degredation, wheelchair brake adjustment, circuit braker resetting, resetting user-induced problems on riser-recliners - cleared by disconnecting/re-connecting hand control etc.. Where call-outs occur for such items the purchaser will remain liable for the call-out, parts and labour costs. However, we will do our utmost to minimise these by talking through problems in depth before arranging to visit. Experience shows that many problems can be attributable to a lack of user familiarity and can often be overcome with some simple fault diagnosis and guidance on the phone.

- Damage attributable to misuse or accident for which we cannot be deemed responsible.

In most cases we are able to deliver mobility products and living aids within 14 days (many within 5 days). However, due to the nature of mobility products and living aids, some specialist items are produced to order. Therefore, it is adviseable for you to contact us before placing your order so that we can give you an approximate delivery date. When a mobility product or living aid is ready for despatch we will normally contact you to let you know when it will be delivered to you.

As part of the conditions of sale customers are required to inspect all goods on receipt and are to annotate the Courier's documentation with details of damage to either the packaging or the goods themselves. Where this is not done, and the Courier subsequently disputes liability, then Mobility Zone Ltd. will not be responsible for the costs associated with repair or replacement. In all cases, damage to goods is to be reported to Mobility Zone Ltd at the earliest opportunity.

When you buy from us you have a cooling off period of seven days from the day you receive the goods. This means that if you decide that you do not want the mobility product supplied then you can receive a full refund within 30 days provided that you notify us in writing within seven days of the receipt of goods that you want to return it. You will remain liable for the actual carriage costs incurred by Mobility Zone Ltd for both the issue and return of the goods. To claim under these terms the mobility product must be unused, in the original undamaged packaging and the product must not be damaged in any way. Mobility products that are specifically tailored to the individual are excluded.

Mobility Zone Ltd will comply fully with the Consumer Protection (Distance Selling) Regulations 2000